Shipping & Fulfillment Policy
Orders ship from our central depot Monday through Friday. We dispatch verified in-stock components same day when placed before 2:00 PM EST. All shipments include carrier telemetry and verified OEM packing verification.
1. Processing & Cutoff Times
Our warehouse operates dedicated packing cells to eliminate mispicks and damage before courier collection.
Standard Depot Dispatch
In-stock fuel pumps, exhaust hardware, and catalytic parts ordered before 2:00 PM EST ship the same business day. Orders placed after cutoff or over weekends release the following business morning.
Verification Hold Policy
If an order flags an apparent fitment mismatch or invalid VIN configuration, our counter staff pauses dispatch and contacts you within 4 business hours to prevent return freight fees.
2. Domestic Shipping Tiers & Transit
Deliveries operate across the continental 48 United States. Alaska and Hawaii deliveries require secondary carrier calculation.
| Service Tier | Carrier Service | Estimated Transit | Eligible Product Types | Freight Rates |
|---|---|---|---|---|
| Standard Ground | UPS / FedEx Ground | 3 – 5 business days | Fuel injectors, sensors, wire harnesses (< 20 lbs) | Calculated at checkout ($8.95 flat under $99) |
| Expedited 2-Day | UPS 2nd Day Air | 2 business days | All parcel-eligible components (< 40 lbs) | Calculated dynamically by carrier weight & zone |
| Overnight Priority | FedEx Priority Overnight | Next business day by 10:30 AM | Emergency vehicle repair parts (< 30 lbs) | Carrier rate based on destination zip |
| LTL Commercial Freight | R+L Carriers / Estes Express | 4 – 7 business days | Oversized exhaust pipes, long-bed fuel tanks, engines | Flat pallet rate or liftgate quotation |
3. Freight & Oversized Cargo
Bulk items such as dual-exhaust conversion kits, commercial manifold crates, and fuel tank sub-assemblies travel via Less-Than-Truckload (LTL) carriers.
Delivery Guidelines for Heavy Hardware
- 01.Commercial Dock vs. Residential Liftgate: LTL drivers deliver curb-side or loading dock. If shipping to a residential location without a fork truck or loading dock, select Liftgate Service at checkout to prevent delivery failure surcharges.
- 02.Appointment Requirement: The freight terminal will contact the receiver phone number on file 24 hours prior to dispatch to agree on a 4-hour delivery window. A recipient of at least 18 years must be present.
- 03.Bill of Lading (BOL) Notation: Inspect all exterior strapping, shrink-wrap, and wood pallets prior to signing the delivery receipt. Note any puncture or gouge directly on the BOL before the driver departs.
4. Tracking & Delivery Limits
Automated notifications keep repair shops and individual mechanics updated on every transit checkpoint.
Signature on High-Value Kits
Any order containing items valued at $450 or greater (such as standalone engine control modules or direct-fit performance catalytic sets) automatically requires direct adult signature confirmation.
PO Boxes & APO/FPO Addresses
Due to courier weight limits and dimensional rules for pressurized automotive components, we cannot ship exhaust assemblies or fuel system components to PO Boxes, APO, or FPO military addresses.
5. Damaged Shipments & Claims
Quick reporting is essential to allow carrier claim filings and rapid dispatch of replacement units.
Returns and refunds
Return uninstalled parts in their original packaging within 30 days for a prompt refund. Review core charges, inspection standards, and RMA steps below.
- Part must remain uninstalled with zero torque marks, fuel residue, or soot traces.
- Original factory box, internal trays, tags, and barcoded labels must be fully intact.
- All included hardware, copper crush washers, seals, and wire pigtails must be present.
- Returned within exactly 30 calendar days from the tracked delivery timestamp.
- Electrical components, oxygen sensors, and harness modules once packaging seal is broken.
- ECU flash devices, pre-programmed modules, and custom vehicle performance tunes.
- Cut-to-length fuel hoses, vacuum lines, and heat shielding fabrics.
- Hazardous or liquid products including calibration fluids and specialty lubricants.
RMA Return Procedure
Submit RMA Request
Contact customer service with your order number, part number, and photo proof of unopened packaging.
Receive Label & Barcode
Our depot reviews requests within 1 business day and issues an approved RMA slip and return address.
Securely Package Part
Place the part inside its original carton, then pack inside a sturdy outer freight box with adequate dunnage.
Inspection & Resolution
Our intake mechanics inspect condition within 48 hours of warehouse arrival before releasing payment.
Refund Processing & Core Returns
Core deposits on remanufactured high-pressure fuel pumps and catalytic units are credited within standard testing cycles upon receiving your drained rebuildable core.
| Transaction Category | Restocking | Processing Window | Disbursement Method |
|---|---|---|---|
| Unopened Part Return | 0% | 2-3 business days after inspection | Original payment method |
| Opened Box / Customer Discretion | 15% | 3-5 business days after inspection | Original payment method less fee |
| Rebuilt Component Core Return | 0% | 5-7 business days after testing | Full core deposit refund |
| Verified Warranty / Depot Defect | 0% | Immediate swap or 24h refund | Full refund + inbound freight credit |
Questions regarding part fitment or an existing return?
Our parts counter technicians in Tampa, Florida are available Monday through Friday.
Order Cancellation Policy
Because fuel system, exhaust, and emissions parts process through an automated warehouse workflow for fast dispatch across the United States, requests are bound to explicit timeframes. Review the criteria below to stop an order before carrier handover.
Our distribution facility routes confirmed fuel, exhaust, and emissions parts orders into automated picking queues immediately. You have a 30-minute window from the exact minute of order placement to submit an automated cancellation request.
- Zero restocking or cancellation fees within the 30-minute window
- Immediate release of temporary payment authorization holds
- One-click submission through your account portal or order status page
Once parcel tracking scans generate and packages board carrier trailers (UPS, FedEx, or regional freight), the order cannot be halted mid-route. In-transit parcels must follow our standard return process upon delivery.
- Carrier intercept fees are billed at actual carrier cost if requested
- Refused parcels are subject to standard return shipping deductions
- Return label generated instantly once package delivers to address
High-performance custom exhaust sections, vehicle-specific bent piping, and specialized bench-tested fuel injectors enter production queues quickly. Once raw material cutting or calibration starts, the order cannot be cancelled.
- 2-hour modification grace period prior to production allocation
- Non-refundable once metal forming or electronic coding initiates
- Vehicle VIN verification required before order entry to prevent error
Approved cancellations trigger an automated credit notice sent directly to your email. Funds transfer through the payment network back to your original source of payment within standard commercial banking timelines.
- Credit and debit card settlements finalize in 3 to 5 business days
- Digital payment providers (PayPal, Apple Pay) reflect in 24 hours
- Detailed line-item cancellation receipt sent for your tax records
How to initiate your cancellation
Follow these three straightforward steps to release reserved stock and initiate your automated refund voucher.
Access order record
Sign in to your TorqueLogic account or enter your order number and zip code on the lookup page.
Select items to cancel
Choose whole-order cancellation or individual line-item removal before the 30-minute timer expires.
Confirm stop-dispatch
Receive an immediate on-screen cancellation ID and automated email receipt for your records.
Privacy policy
How we collect, handle, and protect your vehicle and order information. Clear terms with zero marketing fluff.
Information we collect
We record details you provide directly during parts lookup, fitment checks, and checkout.
This includes contact identifiers (name, shipping address, email address, phone number), payment confirmation receipts, and vehicle specifications (Year, Make, Model, Engine displacement, or VIN) entered to verify mechanical part fitment before dispatch.
How we use your records
Your data is used solely to process orders, confirm fitment, and coordinate domestic shipping.
We use customer records to confirm warehouse stock, calculate freight schedules across U.S. carriers, transmit tracking codes, process core deposit returns, and answer technical support questions regarding fuel and emissions components.
Payment and data security
Payment card details and personal information are encrypted in transit and at rest.
We deploy standard TLS encryption across all digital surfaces. Payment transactions are tokenized and processed via PCI-compliant merchant gateways. TorqueLogic does not store raw credit or debit card numbers on local parts servers.
Cookies and technical cookies
Functional session cookies keep your shopping cart intact and save your selected vehicle.
We run functional cookies to maintain your shopping bag and vehicle selector filters as you navigate categories. Minimal, aggregated telemetry monitors site performance to locate broken search terms and warehouse database errors.
Third-party disclosures
We share delivery details only with verified logistics carriers and payment gateways.
To deliver exhaust and emissions parts safely, your shipping details are shared directly with established U.S. freight and parcel couriers (USPS, UPS, FedEx, or freight dispatchers for heavy components). We never sell, trade, or rent customer lists.
Your privacy rights
You can request a copy of your stored records or ask us to delete non-statutory files.
You maintain full authority to review, modify, or erase your customer account data at any time. Under applicable state statutes, you may also opt out of non-essential usage analysis by reaching our compliance counter.
Compliance and data rights desk
Direct channels for data exports, privacy inquiries, and deletion requests.
TorqueLogic Solutions LLC. Operational policy revision 2025.4. All customer transactions are protected under U.S. consumer commerce regulations.
Terms & Conditions
Review the operating rules, technical fitment standards, and transactional limitations governing replacement fuel, emissions, and exhaust component orders across TorqueLogic.
LEGAL CODE REF // 49-CFR
Account registration & verified credentials
When creating an account on TorqueLogic, you are responsible for maintaining the confidentiality of your login credentials and for restricting access to your terminal. All transactions submitted through your authenticated credentials remain your financial and operational responsibility.
LEGAL CODE REF // 49-CFR
Commercial fitment & specification disclaimer
TorqueLogic provides engine displacement, chassis code, and OEM cross-reference data for guidance only. Vehicle manufacturers may introduce mid-model modifications. You must confirm physical part dimensions, connector pinouts, and system operating pressures prior to mechanical installation.
LEGAL CODE REF // 49-CFR
Catalog property & OEM cross-reference citations
All technical diagrams, fitment matrices, photographic hardware assets, and digital catalog layouts are the proprietary property of TorqueLogic Solutions LLC. Third-party brand names, trademarks, and OEM part numbers are referenced solely for cross-identification and fitment compatibility purposes.
LEGAL CODE REF // 49-CFR
Limitation of liability & replacement warranty
TorqueLogic is not liable for secondary costs, installation labor fees, tow charges, or consequential shop downtime arising from component installation, delay in transit, or improper mechanical servicing. Liability is strictly limited to the direct purchase value or warranty replacement of the specified part.
LEGAL CODE REF // 49-CFR
Governing law & regional jurisdiction
These terms and all order contracts are governed by and construed under the laws of the State of Florida, without regard to conflicts of law principles. Any legal dispute or arbitration arising out of commercial orders must be filed in the competent state or federal courts located in Hillsborough County, Florida.
Have questions about commercial terms or core liabilities?
Our compliance desk reviews commercial agreements, reseller certificates, and emissions compliance documentation during standard depot operating hours.